We’re a strategic print, mail and data management company with two decades of industry experience. We’re knowledgeable, well connected and uncomplicated. We are Lock Stock.
Engineering cost efficiencies for IChemE
The Institution of Chemical Engineers (IChemE) has over 44,000 professional members. Lock Stock has co-ordinated print production, mail fulfilment and international distribution of its magazine, "The Chemical Engineer", for seven years and assisted the Institution with the planned rebrand of its main monthly publication.
Implementing a change in magazine size and paper stock, Lock Stock identified cost efficiencies in both print and postal distribution.
What did the client say?
IChemE said: “Feedback from readers has been extremely positive and we’ve benefitted from savings in both production and distribution costs. Chris and Michael are very easy to work with – combining a friendly ‘can-do’ attitude with high levels of professionalism.”
In our most recent anonymous survey of both regular and one off customers, we were awarded five stars for customer service.
Our industry is fast paced and the data, print and mail landscape is continually changing, which means there’s no time for us to rest on our laurels. We work hand to evolve in line with our marketplace, to ensure our service offering is top notch every time.
Fixing a print problem for VMO
VMO, the UK’s leading mail order catalogue for the sea fishing industry has distributed seasonal catalogues for almost 25 years.
Although VMO had enjoyed many successful print campaigns with Lock Stock, the team suddenly discovered a quality issue with the main seasonal catalogue. Lock Stock sprang into action - handling all communications with the manufacturer at fault, quickly establishing the root cause, then negotiated a satisfactory resolve, which included a change in production plant to protect future print runs.
What did the client say?
VMO said: “Lock Stock responded quickly to our concerns communicating effectively with us at every point. They negotiated a very favorable outcome with the print manufacture responsible on our behalf, saving us a lot of time, hassle and potentially cost. Working with Lock Stock proved a smart move for us.”
Comprising of five customer insight questions, and designed to help us fine tune our customer value proposition, the results from our anonymous star rating poll suggests for now at least, we’re clearly on the right track.
One common misconception about appointing a management company is that using a ‘middle man’ will increase costs. On the contrary, our customer survey shows that 100 per cent of respondent’s claim working with Lock Stock has saved them time and money. Maybe it’s time you dealt in the middle man?
Improving voucher redemption for Lenleys
Lenleys, a leading furnishings retailer in Kent, distributes a popular seasonal brochure. Lock Stock suggested a way to utilise this brochure to drive responses from both new and existing customers.
Lock Stock sent Lenleys an example brochure, containing an additional fold out page as part of the cover which could be both perforated and personalised with an adjusted creative to deliver a generic message aimed at customer acquisition. Although more expensive than their normal brochure, Lenleys took the idea on board in the form of a personalised customer competition and a wider promotion to potentially new customers.
What did the client say?
Lenley's said: “Adding a competition to our brochure in this way has demonstrated how powerful personalisation is, effectively the volume of entry forms received this time around was the highest level for at least the last 3 years, more than tripling the response from our last campaign.”
Engineering cost efficiencies for IChemE
The Institution of Chemical Engineers (IChemE) has over 44,000 professional members. Lock Stock has co-ordinated print production, mail fulfilment and international distribution of its magazine, "The Chemical Engineer", for seven years and assisted the Institution with the planned rebrand of its main monthly publication.
Implementing a change in magazine size and paper stock, Lock Stock identified cost efficiencies in both print and postal distribution.
What did the client say?
IChemE said: “Feedback from readers has been extremely positive and we’ve benefitted from savings in both production and distribution costs. Chris and Michael are very easy to work with – combining a friendly ‘can-do’ attitude with high levels of professionalism.”
In our most recent anonymous survey of both regular and one off customers, we were awarded five stars for customer service.
Our industry is fast paced and the data, print and mail landscape is continually changing, which means there’s no time for us to rest on our laurels. We work hand to evolve in line with our marketplace, to ensure our service offering is top notch every time.
Fixing a print problem for VMO
VMO, the UK’s leading mail order catalogue for the sea fishing industry has distributed seasonal catalogues for almost 25 years.
Although VMO had enjoyed many successful print campaigns with Lock Stock, the team suddenly discovered a quality issue with the main seasonal catalogue. Lock Stock sprang into action - handling all communications with the manufacturer at fault, quickly establishing the root cause, then negotiated a satisfactory resolve, which included a change in production plant to protect future print runs.
What did the client say?
VMO said: “Lock Stock responded quickly to our concerns communicating effectively with us at every point. They negotiated a very favorable outcome with the print manufacture responsible on our behalf, saving us a lot of time, hassle and potentially cost. Working with Lock Stock proved a smart move for us.”
Comprising of five customer insight questions, and designed to help us fine tune our customer value proposition, the results from our anonymous star rating poll suggests for now at least, we’re clearly on the right track.
One common misconception about appointing a management company is that using a ‘middle man’ will increase costs. On the contrary, our customer survey shows that 100 per cent of respondent’s claim working with Lock Stock has saved them time and money. Maybe it’s time you dealt in the middle man?
Improving voucher redemption for Lenleys
Lenleys, a leading furnishings retailer in Kent, distributes a popular seasonal brochure. Lock Stock suggested a way to utilise this brochure to drive responses from both new and existing customers.
Lock Stock sent Lenleys an example brochure, containing an additional fold out page as part of the cover which could be both perforated and personalised with an adjusted creative to deliver a generic message aimed at customer acquisition. Although more expensive than their normal brochure, Lenleys took the idea on board in the form of a personalised customer competition and a wider promotion to potentially new customers.
What did the client say?
Lenley's said: “Adding a competition to our brochure in this way has demonstrated how powerful personalisation is, effectively the volume of entry forms received this time around was the highest level for at least the last 3 years, more than tripling the response from our last campaign.”
Engineering cost efficiencies for IChemE
The Institution of Chemical Engineers (IChemE) has over 44,000 professional members. Lock Stock has co-ordinated print production, mail fulfilment and international distribution of its magazine, "The Chemical Engineer", for seven years and assisted the Institution with the planned rebrand of its main monthly publication.
Implementing a change in magazine size and paper stock, Lock Stock identified cost efficiencies in both print and postal distribution.
What did the client say?
IChemE said: “Feedback from readers has been extremely positive and we’ve benefitted from savings in both production and distribution costs. Chris and Michael are very easy to work with – combining a friendly ‘can-do’ attitude with high levels of professionalism.”
In our most recent anonymous survey of both regular and one off customers, we were awarded five stars for customer service.
Our industry is fast paced and the data, print and mail landscape is continually changing, which means there’s no time for us to rest on our laurels. We work hand to evolve in line with our marketplace, to ensure our service offering is top notch every time.
Fixing a print problem for VMO
VMO, the UK’s leading mail order catalogue for the sea fishing industry has distributed seasonal catalogues for almost 25 years.
Although VMO had enjoyed many successful print campaigns with Lock Stock, the team suddenly discovered a quality issue with the main seasonal catalogue. Lock Stock sprang into action - handling all communications with the manufacturer at fault, quickly establishing the root cause, then negotiated a satisfactory resolve, which included a change in production plant to protect future print runs.
What did the client say?
VMO said: “Lock Stock responded quickly to our concerns communicating effectively with us at every point. They negotiated a very favorable outcome with the print manufacture responsible on our behalf, saving us a lot of time, hassle and potentially cost. Working with Lock Stock proved a smart move for us.”
Comprising of five customer insight questions, and designed to help us fine tune our customer value proposition, the results from our anonymous star rating poll suggests for now at least, we’re clearly on the right track.
One common misconception about appointing a management company is that using a ‘middle man’ will increase costs. On the contrary, our customer survey shows that 100 per cent of respondent’s claim working with Lock Stock has saved them time and money. Maybe it’s time you dealt in the middle man?
Improving voucher redemption for Lenleys
Lenleys, a leading furnishings retailer in Kent, distributes a popular seasonal brochure. Lock Stock suggested a way to utilise this brochure to drive responses from both new and existing customers.
Lock Stock sent Lenleys an example brochure, containing an additional fold out page as part of the cover which could be both perforated and personalised with an adjusted creative to deliver a generic message aimed at customer acquisition. Although more expensive than their normal brochure, Lenleys took the idea on board in the form of a personalised customer competition and a wider promotion to potentially new customers.
What did the client say?
Lenley's said: “Adding a competition to our brochure in this way has demonstrated how powerful personalisation is, effectively the volume of entry forms received this time around was the highest level for at least the last 3 years, more than tripling the response from our last campaign.”
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